Privacy Policy

At Mend Osteopathy, we are committed to protecting the privacy and confidentiality of our patients’ personal health information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Personal Health Information Protection Act (PHIPA) and other applicable Ontario privacy laws.

Information We Collect

We collect personal information necessary for your care, which may include:

• Contact information (name, address, phone number, email).
• Health history and clinical records related to your osteopathic treatments.
• Payment and billing information.
• Information provided through our online booking platform (Jane app).

How We Use Your Information

Your information is used to:

• Provide safe and effective osteopathic manual therapy.
• Communicate with you regarding appointments and care plans.
• Process payments and issue receipts for insurance purposes.
• Comply with legal and regulatory requirements set by our professional associations (OSTCAN/OOA).

Disclosure of Information

We do not sell or trade your personal information. We only share your health information with:

• Other healthcare providers, but only with your express consent.
• Third-party service providers (such as Jane app) who assist in clinic operations and are contractually bound to privacy standards.
• Legal authorities if required by law or to prevent harm.

Security

We employ physical, technical, and administrative safeguards to protect your records. This includes encrypted digital storage and secure filing for any physical records.

Your Rights

You have the right to access your health records and request corrections if you believe the information is inaccurate. To exercise these rights, please contact us at info@mendosteopathy.com.